ants-support[at]and[dot]nic[dot]in 03192-234660

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Cancellation/Refund Rules

  • The cancellation slabs (excluding the reservation charges, transaction charges and service tax which are no-refundable) are as below:
      S.No Advance Notice of Cancellation Deduction to be made for new HVAC
      1 More than 72 hours before the schedule departure of the bus. 10% of the basic fare
      2 From 72 hours before and up to 24 hours before the schedule departure of the bus. 25% of the basic fare
      3 From 24 hours before and up to 12 hours before the schedule departure of the bus. 50% of the basic fare
      4 From 12 hours before and up to 3 hours before the schedule departure of the bus. 70% of the basic fare
      5 Less than 3 hours before schedule departure of the bus. No Refund
  • • Reservation charges except in case of 100% cancellation of tickets, If the service is cancellation by CTU for operational or nay other reasons.
  • • Reservation charges, transaction charges and service tax charged are non-refundable.
  • • No refund will be given to “No-SHOW” passengers who do not report at the boarding point time.
  • • In respect of e-tickets cancelled by the passengers, CTU will refund the amount applicable to the concerned. The refunded amount is transferred back to the passenger’s Credit/Debit card/Other payment options.
  • • No refund will be made after departure of the bus..
  • • Partial cancellations are not allowed in respect of e-tickets.
  • • No Email request will entertained for cancellation of e-tickets.
  • Delay and Cancellation of Services:
  • • Any delay or cancel a service without any prior notice in case of circumstances beyond its control in such circumstances CTU shall either reschedule the journey for travel on the next CTU service in the same sector, subject to availability without any extra charge based on the passenger’s conveyance or enable a full refund of the e-tickets as paid by the passengers and shall be under no further liability to the passengers. The passenger will have to cancel or reschedule the e-tickets before the departure of the delayed service else the e-ticket will become a “NO-SHOW” and will not be entitled to any refund or reschedule.
  • Jurisdiction:
  • • All disputes are subjects to the jurisdiction of Chandigarh courts only.
  • Inquiry offices:
  • • For any queries regarding bus services please contact inquiry offices…

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